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2. Pender County Government requests your help. We are seeking your input on the services provided and would like your opinion on how well we are meeting your needs. The survey is up to 16 questions long and takes 5 to 8 minutes to complete. Thank you for your time. Your input is very valuable to Pender County.

4. Which department, within Pender County government, are you providing feedback on?*
   -- Select One --Board of ElectionsCounty ManagerEmergency ManagementFacilities and FleetFinance OfficeHealth - GeneralHousingHuman ResourcesInformation Technology ServiceInspectionsJailLibraryParks & RecreationPlanningRegister of DeedsSheriffSocial ServicesTax AdministratorTax CollectionsTourismUtility OperationsVeterans Services
6. Comments/testimonial (please refrain from inserting personal information)
8. Were you provided service over the phone, in person, and/or via e-mail?*

   1. Phone
   2. In-Person
   3. Email
   4. Website
10. If provided service over the phone, how long was your wait on hold before speaking with a Pender County employee?

    1. Not long at all (0 to 2 minutes)
    2. Slightly long (2 to 5 minutes)
    3. Moderately long (5 to 10 minutes)
    4. Quite long (10 to 15 minutes)
    5. Extremely long (more than 15 minutes)
    6. I was not provided service over the phone
12. If provided service in person, how long was your wait to be helped?

    1. Not long at all (0 to 2 minutes)
    2. Slightly long (2 to 5 minutes)
    3. Moderately long (5 to 10 minutes)
    4. Quite long (10 to 15 minutes)
    5. Extremely long (more than 15 minutes)
    6. I was not provided service in person
14. If provided service via e-mail, how long was your wait for your e-mail to be responded to?

    1. Not long at all (less than 30 minutes)
    2. Slightly long (30 minutes to 2 hours)
    3. Moderately long (2 to 4 hours)
    4. Quite long (4 to 8 hours)
    5. Extremely long (more than 24 hours)
    6. I was not provided service via e-mail
16. Were you greeted in a pleasant and professional manner by the Pender County employee assisting you?*

    1. Yes
    2. No
18. If no, please explain
20. Would you say that the Pender County employee solved your problem or answered your question?*

    1. Yes
    2. No
22. If no, please explain
24. If the Pender County employee assisting you did not have the answer to your question, did he/she

    1. Seek out the answer while you were present
    2. Request another staff member in the department help you
    3. Refer you to another department or agency
    4. Promise to find the answer and follow up within a reasonable time
    5. They were able to answer my question
26. How knowledgeable did the Pender County employee seem to you?*

    1. Quite knowledgeable
    2. Moderately knowledgeable
    3. Slightly knowledgeable
    4. Not at all knowledgeable
28. How many of your questions/problems did the Pender County employee resolve?*

    1. All of them
    2. Most of them
    3. Some of them
    4. None of them
30. How clean were the facilities visited?

    1. Very clean
    2. Clean
    3. Not too dirty
    4. Very dirty
    5. I did not visit the facilities on this occasion
32. Were you able to navigate the facilities easily?

    1. I knew where I was going
    2. It was very easy to find where I was going
    3. I had to stop and ask an employee for directions
    4. It was very hard to find where I was going
    5. I did not visit the facilities on this occasion
34. The overall service provided was...*

    1. Unacceptable
    2. Less than desirable
    3. As expected
    4. Better than expected
    5. Consistently better
36. Please share any information on what Pender County could change to improve your experience or streamline processes used during your interaction with county personnel.
38. Would you like to receive a call back from the County Manager?*

    1. Yes
    2. No
40. Please provide your contact information.
42. First Name*
43. Last Name*
45. Email Address*
46. Phone Number*
Leave This Blank:


48. 1. Receive an email copy of this form.
49. Email address

    This field is not part of the form submission.

50. Submit

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